Online Payment Security, and Terms & Conditions
Secure Socket Layer (SSL) Technology Utilizing SSL will guarantee that any transmissions of your information to or from our server will be encrypted. Any interception of your information on the Internet will be impossible for the intruder to read.
Hosting our Site on Secure Servers Our Internet-compliant web servers are configured with appropriate security so that intruders cannot see any activity conducted by you or our application.
Data on Your Account is Secured in a System Behind Firewall Your actual billing account information is stored on auxiliary machines protected by a network firewall that will not allow any unauthorized access from the Internet to occur.
Protecting Your Account Information through a Secure Logon The only way that you will be allowed to access your billing account information is by providing your e-mail address and a password that you have personally set up with us.
Consent to Electronic Communication If you select any optional services from MVEC that include an email or electronic text notification or other communications, it is your responsibility to provide MVEC with a valid email address and/or a valid number assigned to your mobile phone or other device, and you understand and agree that MVEC will use that email address and/or mobile device number for delivery of electronic notifications and other communications. It is also your responsibility to update that email address and/or mobile device number, to ensure proper delivery of electronic communications to you. Failure to do so promptly could result in the interruption of important communications and could adversely affect your MVEC utility account and MVEC’s ability to provide services to you. Your email address and/or mobile device number can be changed on MVEC’s website, or by using any contact methods set forth on the website.
Electronic Payment through Third-Party Service You consent to receive all communications relating to your MVEC Account in electronic form when you utilize electronic bill payment through a third party servicer or your bank. The communications covered by your consent include your billing statement, any disclosure required by federal or state law and any modifications to the contract that governs your account or related change in terms notices. Communications may include your name and some information about your account, including your balance or the due date. Electronic communications may be disclosed to any party with access to your electric or e-mail account or hardware or software used to view your electric or e-mail account. Any legally-required insert that would not be available electronically will be sent to you by U.S. mail. You may choose to receive paper statements, in addition to electronic notifications, when you are enrolled in MVEC’s online bill presentment and payment service at www.mvec.net.
By providing your consent to electronic communications at this website, you confirm that you can receive and access electronic communications.
How to Withdraw Your Consent After your request has been submitted, if you wish to withdraw your consent to receive electronic communications, you may un-enroll by accessing the web page of the third party bill payment servicer of your bank. We will not impose any fee to process the withdrawal of your consent to electronic communications. However, you will not be able to receive your MVEC billing statements and any inserts electronically if you do not consent to receive electronic communications or withdraw your consent. Any withdrawal of your consent to electronic communications will be effective only after there has been a reasonable period of time to process your withdrawal request.
Hardware and Software Requirements In order to access and retain electronic communications, you must have the following:
SSL-Enabled web browser such as Apple Safari, Chrome and Firefox (or other versions); a personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing; and sufficient electronic storage capacity on your hard drive or other data storage facility, or a printer that is capable of printing from your Internet browser and e-mail software.
Paper Copies of Communications Upon your request we will provide you with a paper copy of a communication MVEC provided electronically.
Communications in Writing All communications in either electronic or paper format from us to you will be considered “in writing”. You should print or download a copy of the Consent to Electronic Communication and any other communication that is important to you.
Payment Information When you elect to stop paper statements, payments must still be received by MVEC on or before the due date on your billing statement. You can do this through an electronic bill pay service (through our website or using a third party service or bank); by phone with no fees at 855-963-3830 (24/7) to pay with debit card, credit card or check; mailing your payment to us at the address shown on the electronic billing statement or by putting your payment in the secure drop box location at MVEC’s headquarters in Jordan.
Updates to Your Records You agree to promptly update your electronic mail address and other contact information if a change occurs.
